Cancellation policy
Effective 9 October 2026
This policy explains how changes and cancellations work for trips booked through Guyana Journey.
Before you book
Requests and proposals are free and create no obligation. You can stop at any time without charge.
If you cancel
- If you cancel your booking, we refund your prepayment.
- Because the balance is paid directly to the operator in Guyana, nothing further is owed once a booking is cancelled before travel.
- To cancel, email hello@guyanajourney.com with your booking reference.
Changes you ask for
We will try to accommodate changes, subject to the operator’s availability. Any price difference is confirmed to you in writing before we make the change.
If the operator cannot deliver your trip
If the operator cancels or cannot deliver your trip, we will tell you as soon as possible and offer a suitable alternative or refund your prepayment. Weather can delay domestic flights during a trip; we help you and the operator rearrange affected plans.
Refunds
Refunds are paid to the original payment method.
Insurance
Travel insurance with medical and evacuation cover is a condition of travel. Cover for your international flights and other costs you pay separately is strongly recommended.